Terms of service

TERMS OF SERVICE

Last updated: April 20, 2026

OVERVIEW

Welcome to ELOVIQ. The terms “we,” “us,” and “our” refer to ELOVIQ. ELOVIQ operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. ELOVIQ is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of the Services, including any purchases made through our store. Please read these Terms carefully, as they include important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use certain parts of the Services, including making a purchase, you may be asked to provide information such as your email address, billing address, shipping address, and payment details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display our products and services as accurately as possible. However, colors, appearance, and presentation may vary depending on your device, screen settings, and configuration.

We do not guarantee that the appearance of any product or service purchased by you will exactly match how it appears on your screen.

All product descriptions, pricing, and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any products offered to any person, household, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. ELOVIQ reserves the right to accept or decline any order at its discretion. Your order is not accepted until we confirm it.

We must receive and process payment before your order is accepted. Please review your order carefully before submitting it, as we may not be able to accommodate cancellation or modification requests after an order has been placed.

If we cancel, refuse, or modify an order, we may attempt to notify you using the email address, billing address, or phone number provided at checkout.

Your purchases are subject to our Refund Policy [INSERT REFUND POLICY LINK].

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is placed and will be reflected in your order confirmation email.

Unless otherwise stated, posted prices do not include taxes, shipping fees, customs duties, import charges, or handling fees.

We may offer promotions from time to time that are governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all orders. You agree to promptly update your information, including your email address and payment details, so that we can complete transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method provided; and (iii) you will pay all charges incurred by you, including shipping costs and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

All shipping and delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, weather, or events outside our reasonable control.

Once your order is transferred to the shipping carrier, title and risk of loss pass to you to the extent permitted by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

All content included in the Services, including but not limited to trademarks, logos, text, graphics, images, audio, video, product descriptions, reviews, and the design and arrangement of the Services, is owned by ELOVIQ, its affiliates, licensors, or content suppliers and is protected by applicable intellectual property laws.

You may use the Services only for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, transmit, or otherwise exploit any material from the Services without our prior written consent.

Except as expressly stated in these Terms, nothing grants you any license or right under any patent, trademark, copyright, or other intellectual property right of ELOVIQ, Shopify, or any third party.

ELOVIQ’s name, logo, product names, and branding are the property of ELOVIQ. Shopify’s name and logo are the property of Shopify. All other trademarks appearing on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools or features offered by third parties. These tools are provided “as is” and “as available” without warranties, representations, or endorsements of any kind.

Your use of any optional third-party tools is entirely at your own risk and discretion. You should review and approve the terms provided by the relevant third-party provider before using such tools.

Any new features, tools, or services added to the current store shall also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may include links to third-party websites, materials, or services that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, or policies of any third-party websites or services.

If you choose to access third-party websites or purchase products or services from third parties, you do so at your own risk. Please review their policies and terms before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

ELOVIQ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ELOVIQ.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ELOVIQ, including any injury, damage, loss, or dispute arising from products or services purchased from ELOVIQ. You hereby release Shopify and its affiliates from claims arising out of or relating to your purchases and transactions with ELOVIQ.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here: [INSERT PRIVACY POLICY LINK].

Because the Services are hosted by Shopify, Shopify may also collect and process personal information about your access to and use of the Services in order to provide and improve its services. To learn more about how Shopify handles personal information, please visit: https://privacy.shopify.com/en

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit or send us any suggestions, ideas, reviews, feedback, or other content (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any lawful purpose, including commercial purposes.

You represent and warrant that: (i) you own or control all rights to the Feedback; (ii) your Feedback does not violate the rights of any third party; and (iii) your Feedback will not contain unlawful, abusive, defamatory, obscene, or malicious content.

We may, but are not obligated to, monitor, edit, or remove Feedback at our sole discretion.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services:

(a) for any unlawful purpose;
(b) to violate any applicable laws or regulations;
(c) to infringe upon or violate our intellectual property rights or the rights of others;
(d) to harass, abuse, insult, defame, intimidate, or harm any person;
(e) to submit false or misleading information;
(f) to upload or transmit viruses, malware, or other malicious code;
(g) to spam, phish, scrape, crawl, or collect personal information of others;
(h) to interfere with or circumvent the security features of the Services; or
(i) to use bots, agents, spiders, automated scripts, or similar means to access, monitor, copy, or interact with the Services without our prior written consent.

We reserve the right to suspend, restrict, or terminate your access to the Services if we believe you have violated these Terms.

SECTION 14 - TERMINATION

We may terminate or suspend your access to the Services at any time, without prior notice, for any reason, including if we believe you have violated these Terms.

Any obligations or liabilities incurred prior to termination will survive termination. The provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, usefulness, or reliability of this information. Any reliance you place on such information is strictly at your own risk.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS AND CONTENT MADE AVAILABLE THROUGH THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

ELOVIQ DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND DURABILITY.

We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components, or that any defects will be corrected. We do not guarantee that the quality of any products, services, information, or other material obtained by you through the Services will meet your expectations.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ELOVIQ, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR PARTNERS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR REPLACEMENT COSTS, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ELOVIQ’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO ELOVIQ FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ELOVIQ, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, demands, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

(1) your breach of these Terms or any policy incorporated by reference;
(2) your violation of any applicable law or regulation;
(3) your violation of any rights of a third party, including intellectual property, privacy, publicity, or proprietary rights; or
(4) your misuse of the Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defense of such claims.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement and understanding between you and ELOVIQ with respect to your use of the Services and supersede all prior or contemporaneous communications, agreements, representations, and proposals, whether oral or written, relating to the same subject matter.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise convey these Terms or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this Section shall be null and void.

We may assign, transfer, or delegate these Terms, in whole or in part, at any time without notice to you.

SECTION 21 - GOVERNING LAW AND JURISDICTION

These Terms, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction and venue of such courts.

SECTION 22 - HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. To the extent required by applicable law, we will provide notice of material changes.

Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at support@eloviq.com.

Our contact information is as follows:

ELOVIQ
support@eloviq.com
1700 Woodbury Rd, Orlando, FL 32828, United States

SECTION 25 - SMS / EMAIL MARKETING COMMUNICATIONS

By providing your email address or phone number at checkout, through a form, or through any other interaction with our Services, you agree that we may send you transactional or service-related communications relating to your orders, account, customer support requests, or use of our Services.

If you opt in to receive marketing emails or text messages from us, you consent to receive recurring promotional communications from ELOVIQ at the contact information you provided. Consent to receive marketing messages is not a condition of purchase.

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email. You may opt out of marketing text messages at any time by replying STOP to any text message we send, or by contacting us at support@eloviq.com.

Message and data rates may apply to text messages depending on your mobile carrier and plan. Message frequency may vary.

We are not responsible for delayed or undelivered messages. For more information about how we collect, use, and process personal information in connection with marketing communications, please review our Privacy Policy.